TELUS Garden Tenant Info

Tenant Services

At Westbank, we offer a comprehensive tenant service package as part of our offering to our valued tenants. This includes our Tenant Resource and Service System, which provides access to resources, forms and manuals for your commercial space. 

Downloads

Please use the online forms at the bottom of this page to make your submission. You may also download these PDF versions if you're having difficulty with our online forms.

FAQs

How do I log in to request a Service Call?

All requests for building services and maintenance related issues should be submitted by your office manager to our online service request system. Once your service request is received, a member of our Property Management/Operations Team will attend in a timely manner.

In case of a building related emergency, call Security at 604-979-0600.

I have an event this week / weekend outside of our normal operating hours. How do I change lighting / temperature controls?

The building lighting system is computerized and scheduled to run Monday through to Friday from 7:00 a.m. to 6:00 p.m. The tenant can control the lighting in their suite via the building management system and entering the appropriate lighting zone code #. The lights will remain on for 1½ hours at a time, at which time the procedure must be repeated for extending the period.

Check with your tenant representative for your lighting zone code. It is possible, if requested, that the building operator can program in advance, after-hours weekday and weekend/holiday lighting requests at no charge to the tenant.

How do I obtain an access pass?

Any required security card additions and/or deletions for the base building’s system must be done through the Property Management Office by completing the Security Access Change form located in the forms section of this website.

It is strongly recommended that Tenants advise the Property Management Office of staff / visitors working after hours to avoid the potential for unnecessary embarrassment. Also, arrangements must be made to confirm there is an authorized contact on site to confirm the after-hours staff / visitors are approved.

No tradesmen will be permitted to access or work in off-hours without the prior approval of the Property Manager or Onsite Operations Personnel.

How do I sign up for monthly parking?

Telus Garden Office Tower is managed by Advanced Parking, who can be contacted at:

Enquiry: 604-681-6152 ext.6
Website: www.advancedparking.com
Monthly Parking: 604-909-3787

For monthly parkers, a permit or decal will not be required however you will be required to register your license plate(s) with the parking management company at the start of your contract. You will not be required to display any tag or decal within your vehicle. Only one vehicle per monthly parking account will be permitted in the parkade at any one time. The second vehicle will be subject to transient parking rates. For transient parkers, you will be required to enter your license plate into the pay station and/or validation system within a pre-set time allotment to make payment for your parking. The pay stations will be located in the parkade shuttle lobby on P2, P3 & P4.

Monthly Parking spaces are limited to the number entitled under your lease. However, should additional spaces be available, they will be on a month to month basis with a one calendar month’s cancellation notice provision

My office has lights that require replacement. Who do I contact?

The building lighting system is computerized and scheduled to run Monday through to Friday from 7:00 a.m. to 6:00 p.m. The tenant can control the lighting in their suite via the building management system and entering the appropriate lighting zone code #. The lights will remain on for 1½ hours at a time, at which time the procedure must be repeated for extending the period.

Check with your tenant representative for your lighting zone code. It is possible, if requested, that the building operator can program in advance, after-hours weekday and weekend/holiday lighting requests at no charge to the tenant.

How do I contact the security desk?

Security escorts to the parking garage are available after normal business hours every day, and may be arranged through the Security Officer located at the Main Lobby front desk or by calling 604-979-0600. There is no charge associated with this service although there may be minor delays in obtaining an escort if staff is temporarily unavailable; it is therefore advisable to make arrangements with the Concierge Desk in advance.

To record the details of any accident, theft or injury that occurs on the property, incident reports must be filed. Please notify the Property Management Office as soon as an incident occurs so we can follow up with the appropriate record taking. We appreciate your co-operation in answering any questions the building staff may have pertaining to the incident.

Online Forms

Tenant Information Form

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Building Access Request Form

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Security Access Change Form

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HVAC Request Form

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Life Safety Team and Persons Requiring Assistance Form

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