Careers • VancouverSales & Marketing

Salesforce Administrator

Westbank is a practice dedicated to the creation of beauty, in all forms and in the broadest definition. As we have grown, the category of a real estate developer has become too narrow to contain the essence of our practice. We are not motivated by the same things as a typical developer, our values are different: we invite collaborations with cultural pioneers, allowing their work to inform and influence our projects. We develop relationships with creatives so that we function as patrons of their art, rather than consumers of creative services. We embrace our eclectic nature, seeking out willing collaborators in art, culture, music, fashion, technology, sustainability, and architecture, while taking on projects at every scale, from the micro to the macro level.

We are and have always been, a practice seeking to make meaningful contributions and we see the creation of beauty as the means to this end. Through these endeavors, we have come to realize that too often, beauty is mistaken as a luxury, an option or an accessory, when we have never seen it as anything less than essential. Recognizing this, we have taken it upon ourselves to fight for it; to create it, to foster it and to celebrate it. In committing our efforts fully to this cause, we have evolved beyond the definition of a real estate development firm, to become a culture company.

Salesforce Administrator

The ideal candidate is a self-motivated individual with a high degree of initiative who enjoys working in a team environment. Reporting to the Operations Director, the Salesforce Administrator’s responsibilities will include but limited to:

  • Proactively supporting configuring Salesforce.com
  • Analyzing requirements
  • Creating reports and dashboards
  • Training employees
  • Develop and maintain training materials and training curriculum for all users
  • Developing data quality strategies for data governance
  • Support new and existing Salesforce user base with questions and issues across all clouds
  • Maintain, prioritize and report on user request backlog
  • Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation
  • Document system configuration and administrative processes
  • Keep abreast of Salesforce releases, features and best practices. Make recommendations to management regarding implementation and change management
  • Provide information around best practices in the CRM business process
  • Map out client business processes current state and help to generate future state
  • Perform quality assurance testing as needed
  • Support data migration activities
  • Have working knowledge of Pardot, Calendy, Yardi and other beneficial marketing accounting platforms

Skills/Attributes:

Qualifications/Requirements:

  • Exposure to Salesforce.com configuration and custom development
  • Understanding of XML, SQL, and enterprise application integration is a benefit
  • Work experience with a professional consulting organization
  • Salesforce Certifications (Admin, Consultant, and/or Developer)
  • Must speak fluent English and have strong verbal and written communication skills
  • Post-Secondary education in Computer Science, Business Administration or equivalent training/experience
  • 2+ years of supporting experience of enterprise systems including CRM, SFA, or ERP
  • Proven technical acumen to translate business requirements into functional design
  • Excellent listening skills to fully understand requirements and pain points
  • Strong analytical skills and the ability to meet tight deadlines
  • Ability to think critically and analytically while working in a fast-paced environment
  • Proven advanced Microsoft Excel skills (formulas, data cleansing and data manipulation)

Email your application to edmond@westbankcorp.com